Frequently Asked Questions

Welcome to our FAQ page, where you can find answers to the most commonly asked

questions about our company, products/services, policies, and more

swipe-left_56f383fe-3ddd-4919-97f3-b4c4b24ede07

1. General Questions

What is your return policy?

We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. To start a return, please visit our Returns page and follow the instructions.

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.

Can I cancel or modify my order?

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.

2. Returns and Exchanges

Returns Policy

If you are not completely satisfied with a Sephora purchase or gift for any reason, Sephora welcomes you to return new or gently used products for a full refund to your original method of payment if returned within 30 days of purchase, in most cases. Returns that are made from 31-60 days after purchase are eligible for online credit (if returned to us by mail) or store credit (if returned in-store). In order to complete the return, you must have a proof of purchase.

Please review our return, refund, and exchange policies below for purchases made on Sephora.com, purchases of Sephora items on third-party marketplaces (including, but not limited to, Instagram, Google, YouTube and Facebook), purchases made in Sephora stores and Instacart, Doordash or Shipt orders. Products must be returned in new or gently used condition. Sephora monitors return activity for abuse and reserves the right to limit returns or exchanges at Sephora in all instances. Beauty Insider points and spend associated with all refunds will be removed when the transaction is processed. All returns are subject to validation and approval at Sephora’s discretion. If a return is not approved by Sephora for any reason, the item may not be returned to you. We may ask you for a driver’s license or government ID to verify your identity.

3. Happy cards

Happy Cards are a type of prepaid card with multiple categories. These prepaid cards give customers more choice and flexibility with no fee.

We have partnered with Happy Cards, and is featured on the Happy Teen, Happy Lady, and Happy Her prepaid cards. These prepaid cards are redeemable at all Sephora locations in the US and online.

How to Use Online and Check the Balance:

To make an online purchase:

Select CREDIT as the payment method.
Enter the 16-Digit Card number located on the back of the Happy Card in the credit card field. Do not enter the 16-Digit Card number into the gift card field.
If prompted for a billing address, enter your shipping address.
If the purchase is larger than the balance, you will need to use a Gift Card or eGift Card to pay the remaining balance. You can then use the Happy Card in the Credit Card section of payment method and a Gift Card in the Gift Card section of payment method

The Card is redeemable only at the merchants whose logos appear on the front of the Card.
There are no fees.
To check the balance call 855-606-3494.
The funds on these gift cards do not expire, but if the valid thru date on the gift card has passed, call 855-606-3494 for a replacement card mailed at no cost.
These cards cannot be replaced if lost or stolen. Treat them as you would cash.

Shipping Fees

Free Shipping* for ALL orders

Standard Shipping Time

US and Canada : 7 - 12 Business Days After Processing

UK/Europe: 7 - 12 Business Days After Processing

Australia and New Zealand: 7 - 12 Business Days After Processing

Dubai: 7 - 19 Business Days After Processing

* Due to global regulations there's an additional shipping fee of $38 on all orders to countries listed below: Afghanistan, Aland Islands, Albania, Algeria, Eastern Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Armenia, Aruba, Guernsey, Barbados, Belize, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Bulgaria, Burkina Faso, Canary Islands, Central Africa, Chile, Christmas Island, Cocos Island, Congo, Cork Islands, Costa Rica, Croatia, Djibouti, Dominica, Ecuador, Salvador, Equatorial Guinea, Falkland Islands, French Polynesia, Gabon, Gambia, Georgia, Gibraltar, Greece, Grenada, Guam, Guatemala, Guinea-Bissau, Guyana, Haiti, Honduras, Iceland, Isle of Man, Jamaica, Jersey, Kiribati, Laos, Latvia, Lesotho, Libya, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Marshall Islands, Mauritania, Mayotte, Micronesia, Monaco, Montenegro, Montserrat, Nauru, Nepal, Netherlands Antilles, New Caledonia, Nicaragua, Niger, Niue, Norfolk Island, Mariana Islands, Palau, Panama, Papua New Guinea, Paraguay, Moldova, Reunion Island, Romania, Rwanda, St. Helena, Saint Christopher and Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent, San Marino, Sao Tome and Principe, Saint Martin, Slovenia, Solomon Islands, Somalia, South Georgia and the South Sandwich Islands, Suriname, Svalbard, Swaziland, Tajikistan, Bahamas, Vatican, East Timor, Tokelau, Tonga, Trinidad and Tobago, Turkmenistan, Turks and Caicos Islands, Tuvalu, U.S. Minor Outlying Islands, Venezuela, Virgin Islands, Virgin Islands, Varys and the Fujina Islands, Western Sahara, Yemen, Zanzibar, South Sudan, Caribbean Netherlands, Bouvet Island, French Southern and Antarctic Territories, Heard Island and McDonald Islands, Pitcairn Islands, Palestine, British Indian Ocean Territory, Ascension Island, Saint Barthelemy, Alderney Island, Curacao, Kosovo, Saint Martin

At VERTUCCI ITALY, we are dedicated to providing exceptional products and service to our valued customers. Your satisfaction is our priority, and we strive to ensure a hassle-free experience with our Return Policy. 90-Day Satisfaction Guarantee: Our Return Policy is effective for 90 days from the delivery date of the product. If within this period you find yourself not completely satisfied with any VERTUCCI ITALY product, we offer a full refund, excluding shipping costs. How to Initiate a Return: Simply contact our dedicated Support Team at support@vertucci.us to begin the return process. Please ensure that the returned items are in perfect and unused condition to qualify for a refund. Note: Our return policy currently applies within the U.S. only. 100% Satisfaction Guarantee: We take pride in standing behind our products and offer an unmatched satisfaction guarantee. Rest assured, we are committed to providing you with the best service you deserve. Store Credit Benefits: No expiration date No limitations for future purchases If you prefer, you can opt for store credit instead of a refund. Please be aware that the credited amount will reflect the purchase price at the time of your order, including any discounts or promotions applied. Exceptions for Returns: We understand that exceptional circumstances may arise. If you need to return an item due to a change of mind, please ensure it is in perfect sellable condition with all original packaging. Shipping Responsibility: Customers are responsible for the shipping costs associated with returning items. We recommend using a shipping method with tracking for proof of return, as VERTUCCI ITALY is not liable for any lost returns. Our support team will respond within 1 business day and return instruction will be provided. All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed. Refunds will not be granted if the customer ordered the incorrect size/color/quantity etc. We ship the exact item(s) that you select at time of purchase. If you require a change to your order, please email us ASAP and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted. Items received that are defective or damaged will be replaced with the same item free of charge. We also provide full refunds in instances of defective or damaged goods. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at: support@vertucci.us

1. Finding Products

Search for Products

Know exactly what you want? Or perhaps you're just searching for a matte lipstick? Use our comprehensive Search box located in the upper left corner of our site to find the exact product you need, or browse through the results that fit your criteria. You can enter a product number or even a partial description of the product. You can be as broad as "red lipstick" or as specific as "water bottle rose."

Search for Gifts

Searching for that perfect gift? Trying to stay within a budget? Browse our Gifts section to view the newest gift sets and selections for the season.

Product Information

After you have found the perfect product, you can read the benefits and usage tips on each product detail page. The information is located beneath the product details. All the available colors, formulations, and sizes are listed below the detail text.

Product Ingredients

To view the ingredients of any particular product, just click "Details" underneath the product details and click on the tab that says “Ingredients” to view the full list of ingredients.

Product Availability & Out of Stock Products

Sephora carries thousands of products and hundreds of brands. Occasionally, an item may be temporarily out of stock. Our stock is replenished on a weekly and sometimes a daily basis depending on the particular item and brand. Some pages have an "email me" feature that notifies when the product is back. If the product says, "coming soon" or "temporarily out of stock," come visit us again.

Account registration, sign in, password & linked accounts

Resetting Your Password

If you have forgotten your password, click the "Forgot password?" link on the Sign In screen. Enter your email address, and we will send you a link to reset your password.

Changing Your Login Email Address or Password

You can change your account email address and password on the Account Information page. All your email subscriptions and order confirmations will be sent to your new email address.

Viewing Your Linked Accounts

If you’ve linked your Beauty Insider and Kohl’s accounts on kohls.com you will be able to see your linked account status on the Account Information page. You can also unlink your Kohl’s account by clicking Unlink.

Cookie Policy of VERTUCCI ITALY

To find more information on California consumers and their privacy rights, Users may read the privacy policy. To find more information on Virginia consumers and their privacy rights, Users may read the privacy policy. To find more information on Colorado consumers and their privacy rights, Users may read the privacy policy. To find more information on Connecticut consumers and their privacy rights, Users may read the privacy policy. To find more information on Utah consumers and their privacy rights, Users may read the privacy policy. This document informs Users about the technologies that help this Application to achieve the purposes described below. Such technologies allow the Owner to access and store information (for example by using a Cookie) or use resources (for example by running a script) on a User’s device as they interact with this Application. For simplicity, all such technologies are defined as "Trackers" within this document – unless there is a reason to differentiate. For example, while Cookies can be used on both web and mobile browsers, it would be inaccurate to talk about Cookies in the context of mobile apps as they are a browser-based Tracker. For this reason, within this document, the term Cookies is only used where it is specifically meant to indicate that particular type of Tracker. Some of the purposes for which Trackers are used may also require the User's consent, depending on the applicable law. Whenever consent is given, it can be freely withdrawn at any time following the instructions provided in this document. This Application uses Trackers managed directly by the Owner (so-called “first-party” Trackers) and Trackers that enable services provided by a third-party (so-called “third-party” Trackers). Unless otherwise specified within this document, third-party providers may access the Trackers managed by them. The validity and expiration periods of Cookies and other similar Trackers may vary depending on the lifetime set by the Owner or the relevant provider. Some of them expire upon termination of the User’s browsing session. In addition to what’s specified in the descriptions within each of the categories below, Users may find more precise and updated information regarding lifetime specification as well as any other relevant information — such as the presence of other Trackers — in the linked privacy policies of the respective third-party providers or by contacting the Owner. Activities strictly necessary for the operation of this Application and delivery of the Service This Application uses so-called “technical” Cookies and other similar Trackers to carry out activities that are strictly necessary for the operation or delivery of the Service. Third-party Trackers Traffic optimization and distribution This type of service allows this Application to distribute their content using servers located across different countries and to optimize their performance. Which Personal Data are processed depends on the characteristics and the way these services are implemented. Their function is to filter communications between this Application and the User's browser. Considering the widespread distribution of this system, it is difficult to determine the locations to which the contents that may contain Personal Information of the User are transferred. Cloudflare (Cloudflare, Inc.) Cloudflare is a traffic optimization and distribution service provided by Cloudflare Inc. The way Cloudflare is integrated means that it filters all the traffic through this Application, i.e., communication between this Application and the User's browser, while also allowing analytical data from this Application to be collected. Personal Data processed: Trackers and various types of Data as specified in the privacy policy of the service. Place of processing: United States – Privacy Policy. Handling payments Unless otherwise specified, this Application processes any payments by credit card, bank transfer or other means via external payment service providers. In general and unless where otherwise stated, Users are requested to provide their payment details and personal information directly to such payment service providers. This Application isn't involved in the collection and processing of such information: instead, it will only receive a notification by the relevant payment service provider as to whether payment has been successfully completed. Google Pay (Google LLC) Google Pay is a payment service provided by Google LLC, which allows users to make online payments using their Google credentials. Personal Data processed: billing address, email address, first name, last name, payment info, phone number, purchase history, shipping address, Trackers, Usage Data and various types of Data as specified in the privacy policy of the service. Place of processing: United States – Privacy Policy. PayPal (PayPal Inc.) PayPal is a payment service provided by PayPal Inc., which allows Users to make online payments. Personal Data processed: billing address, data relating to the point of sale, device information, email address, first name, identification document, last name, phone number, purchase history, Trackers, Usage Data and various types of Data as specified in the privacy policy of the service. Place of processing: See the PayPal privacy policy – Privacy Policy. Storage duration: __paypal_storage__: indefinite akavpau_ppsd: duration of the session enforce_policy: duration of the session l7_az: duration of the session nsid: duration of the session ts: duration of the session tsrce: duration of the session x-cdn: duration of the session x-pp-s: duration of the session Platform services and hosting These services have the purpose of hosting and running key components of this Application, therefore allowing the provision of this Application from within a unified platform. Such platforms provide a wide range of tools to the Owner – e.g. analytics, user registration, commenting, database management, e-commerce, payment processing – that imply the collection and handling of Personal Data. Some of these services work through geographically distributed servers, making it difficult to determine the actual location where the Personal Data are stored. Shopify (Shopify Inc.) Shopify is a platform provided by Shopify Inc. that allows the Owner to build, run and host an e-commerce website. Personal Data processed: billing address, device information, email address, first name, last name, payment info, phone number, shipping address, Trackers and Usage Data. Place of processing: Canada – Privacy Policy. Storage duration: _ab: 3 years _cmp_a: 1 day _customer_account_shop_sessions: 1 month _landing_page: 14 days _orig_referrer: 14 days _pay_session: duration of the session _s: 30 minutes _secure_account_session_id: 1 month _secure_session_id: 1 day _shopify_country: duration of the session _shopify_d: duration of the session _shopify_evids: duration of the session _shopify_fs: 1 year _shopify_ga: indefinite _shopify_m: duration of the session _shopify_s: 30 minutes _shopify_sa_p: 30 minutes _shopify_sa_t: 30 minutes _shopify_tm: duration of the session _shopify_tw: duration of the session _shopify_y: 1 year _storefront_u: 1 minute _tracking_consent: duration of the session _y: 1 year c: 2 years card_update_verification_id: 20 minutes cart: 14 days cart_currency: 14 days cart_sig: 14 days cart_ts: 14 days cart_ver: 14 days checkout: 28 days checkout_prefill: 5 minutes checkout_queue_checkout_token: 2 years checkout_queue_token: 2 years checkout_session_lookup: 21 days checkout_session_token: 21 days checkout_session_token*: 21 days checkout_token: 2 years checkout_worker_session: 3 days customer_account_locale: 1 year customer_account_new_login: 20 minutes customer_account_preview: 7 days customer_auth_provider: indefinite customer_auth_session_created_at: indefinite customer_payment_method: 1 hour customer_shop_pay_agreement: 20 minutes discount_code: indefinite dynamic_checkout_shown_on_cart: 30 minutes hide_shopify_pay_for_checkout: indefinite identity-state: 1 day identity-state-*: 1 day identity_customer_account_number: 3 months keep_alive: 14 days localization: 14 days login_with_shop_finalize: 5 minutes master_device_id: 2 years order: 21 days pay_update_intent_id: 20 minutes preview_theme: indefinite previous_step: 2 years profile_preview_token: 5 minutes remember_me: 2 years secure_customer_sig: 1 year shopify-editor-unconfirmed-settings: 16 hours shopify_pay: 2 years shopify_pay_redirect: 1 hour source_name: indefinite storefront_digest: 3 years tracked_start_checkout: 2 years Other activities involving the use of Trackers Functionality This Application uses Trackers to enable basic interactions and functionalities, allowing Users to access selected features of the Service and facilitating the User's communication with the Owner. Interaction with live chat platforms This type of service allows Users to interact with third-party live chat platforms directly from the pages of this Application, in order to contact and be contacted by this Application‘s support service. If one of these services is installed, it may collect browsing and Usage Data in the pages where it is installed, even if the Users do not actively use the service. Moreover, live chat conversations may be logged. JivoChat (LLC Tecnology Distribution Ltda) JivoChat is a service for interacting with the JivoChat live chat platform provided by LLC Tecnology Distribution Ltda. Personal Data processed: browsing history, city, contents of the email or message, device logs, email address, first name, IP address, last name, page events, phone number, prefix , referral URL, time the message was received, time the message was sent, Trackers and User ID. Place of processing: Brazil – Privacy Policy. Experience This Application uses Trackers to improve the quality of the user experience and enable interactions with external content, networks and platforms. Displaying content from external platforms This type of service allows you to view content hosted on external platforms directly from the pages of this Application and interact with them. This type of service might still collect web traffic data for the pages where the service is installed, even when Users do not use it. Google Fonts (Google LLC) Google Fonts is a typeface visualization service provided by Google LLC that allows this Application to incorporate content of this kind on its pages. Personal Data processed: Trackers and Usage Data. Place of processing: United States – Privacy Policy. Measurement This Application uses Trackers to measure traffic and analyze User behavior to improve the Service. Analytics The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior. Google Analytics 4 (Google LLC) Google Analytics 4 is a web analysis service provided by Google LLC (“Google”). Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services. Google may use the Data collected to contextualize and personalize the ads of its own advertising network. In Google Analytics 4, IP addresses are used at collection time and then discarded before Data is logged in any data center or server. Users can learn more by consulting Google’s official documentation. Personal Data processed: browser information, city, device information, latitude (of city), longitude (of city), number of Users, session statistics, Trackers and Usage Data. Place of processing: United States – Privacy Policy – Opt Out. Storage duration: _ga: 2 years _ga_*: 2 years Google Analytics Advertising Reporting Features (Google LLC) Google Analytics on this Application has Advertising Reporting Features activated, which collects additional information from the DoubleClick cookie (web activity) and from device advertising IDs (app activity). It allows the Owner to analyze specific behavior and interests Data (traffic Data and Users' ads interaction Data) and, if enabled, demographic Data (information about the age and gender). Users can opt out of Google's use of cookies by visiting Google's Ads Settings. Personal Data processed: Trackers, unique device identifiers for advertising (Google Advertiser ID or IDFA, for example) and various types of Data as specified in the privacy policy of the service. Place of processing: United States – Privacy Policy – Opt Out. Storage duration: IDE: 2 years _gcl_*: 3 months test_cookie: 15 minutes Meta Events Manager (Meta Platforms, Inc.) Meta Events Manager is an analytics service provided by Meta Platforms, Inc. By integrating the Meta pixel, Meta Events Manager can give the Owner insights into the traffic and interactions on this Application. Personal Data processed: Trackers and Usage Data. Place of processing: United States – Privacy Policy – Opt out. Storage duration: _fbp: 3 months Content performance and features testing (A/B testing) The services contained in this section allow the Owner to track and analyze the User response concerning web traffic or behavior regarding changes to the structure, text or any other component of this Application. Visual Website Optimizer (Wingify) Visual Website Optimizer is an A/B testing service provided by Wingify Inc. Personal Data processed: Trackers and Usage Data. Place of processing: United States – Privacy Policy. Marketing This Application uses Trackers to deliver personalized marketing content based on User behavior and to operate, serve and track ads. Advertising This type of service allows User Data to be utilized for advertising communication purposes. These communications are displayed in the form of banners and other advertisements on this Application, possibly based on User interests. This does not mean that all Personal Data are used for this purpose. Information and conditions of use are shown below. Some of the services listed below may use Trackers for identifying Users, behavioral retargeting i.e. displaying ads tailored to the User’s interests and behavior, or to measure ads performance. For more information, please check the privacy policies of the relevant services. Services of this kind usually offer the possibility to opt out of such tracking. In addition to any opt-out feature offered by any of the services below, Users may learn more on how to generally opt out of interest-based advertising within the dedicated section "How to opt-out of interest-based advertising" in this document. Meta ads conversion tracking (Meta pixel) (Meta Platforms, Inc.) Meta ads conversion tracking (Meta pixel) is an analytics service provided by Meta Platforms, Inc. that connects data from the Meta Audience Network with actions performed on this Application. The Meta pixel tracks conversions that can be attributed to ads on Facebook, Instagram and Meta Audience Network. Personal Data processed: Trackers and Usage Data. Place of processing: United States – Privacy Policy – Opt out. Storage duration: _fbp: 3 months fr: 3 months Pinterest Ads (Pinterest, Inc.) Pinterest Ads is an advertising service provided by Pinterest, Inc. that allows the Owner to run advertising campaigns on the Pinterest advertising network. Users may opt out of behavioral advertising features through their device settings, their Pinterest personalization settings. Personal Data processed: device information, email address, Trackers, unique device identifiers for advertising (Google Advertiser ID or IDFA, for example), Usage Data and User ID. Place of processing: United States – Privacy Policy – Opt out. Storage duration: _pin_unauth: 1 year _pinterest_ct_ua: duration of the session TikTok conversion tracking (TikTok Inc.) TikTok conversion tracking is an analytics and behavioral targeting service provided by TikTok Inc. that connects data from the TikTok advertising network with actions performed on this Application. The TikTok pixel tracks conversions that can be attributed to TikTok ads and enables to target groups of Users on the base of their past use of this Application. Personal Data processed: device information, Trackers, unique device identifiers for advertising (Google Advertiser ID or IDFA, for example) and Usage Data. Place of processing: United States – Privacy Policy. LoopMe (LoopMe Ltd) LoopMe is an advertising service provided by LoopMe Ltd. Personal Data processed: Trackers and Usage Data. Place of processing: United Kingdom – Privacy Policy – Opt out. Storage duration: viewer_token: 3 months viewer_token: 3 months Playrcart (Playrcart Limited) Playrcart is an advertising service provided by Playrcart Limited. Personal Data processed: Trackers and Usage Data. Place of processing: United Kingdom – Privacy Policy – Opt out. VIADS ADVERTISING (VIADS ADVERTISING S.L.) VIADS ADVERTISING is an advertising service provided by VIADS ADVERTISING S.L. Personal Data processed: Trackers and Usage Data. Place of processing: Spain – Privacy Policy. Storage duration: sync6: 8 days Viralize (Viralize Srl) Viralize is an advertising service provided by Viralize Srl. Personal Data processed: Trackers and Usage Data. Place of processing: Italy – Privacy Policy – Opt Out. Storage duration: sh_uid: 2 years u-dnt: 2 years u-imp-daily: 2 years u-imp-global: 2 years u-imp-weekly: 2 years u-profile: 2 years u-segment: 2 years vr_uid: 2 years VisitIQ (DrivenIQ Corporation) VisitIQ is an advertising service provided by DrivenIQ Corporation. Personal Data processed: Trackers and Usage Data. Place of processing: United States – Privacy Policy. Storage duration: indefinite Managing contacts and sending messages This type of service makes it possible to manage a database of email contacts, phone contacts or any other contact information to communicate with the User. These services may also collect data concerning the date and time when the message was viewed by the User, as well as when the User interacted with it, such as by clicking on links included in the message. Klaviyo (Klaviyo Inc.) Klaviyo is an email address management and message sending service provided by Klaviyo Inc. To take advantage of the service provided by Klaviyo, the Owner typically shares information about (purchasing) Users, such as for example contact details and shopping histories. Check the indication at “Personal Data processed“ below for an explanation of the extent of the sharing. Personal Data processed: company name, country, date of birth, email address, first name, gender, last name, phone number, physical address, profession, purchase history, state, Trackers, Usage Data, username and various types of Data. Place of processing: United States – Privacy Policy – Opt out. Storage duration: __kla_id: 2 years Sendgrid (Sendgrid) Sendgrid is an email address management and message sending service provided by Sendgrid Inc. Personal Data processed: Trackers and username. Place of processing: United States – Privacy Policy. Remarketing and behavioral targeting This type of service allows this Application and its partners to inform, optimize and serve advertising based on past use of this Application by the User. This activity is facilitated by tracking Usage Data and by using Trackers to collect information which is then transferred to the partners that manage the remarketing and behavioral targeting activity. Some services offer a remarketing option based on email address lists. Services of this kind usually offer the possibility to opt out of such tracking. In addition to any opt-out feature offered by any of the services below, Users may learn more on how to generally opt out of interest-based advertising within the dedicated section "How to opt-out of interest-based advertising" in this document. TikTok Remarketing ( TikTok Information Technologies UK Limited ) TikTok Remarketing is a remarketing and behavioral targeting service provided by TikTok Information Technologies UK Limited that connects the activity of this Application with the TikTok advertising network. Personal Data processed: device information, Trackers, unique device identifiers for advertising (Google Advertiser ID or IDFA, for example) and Usage Data. Place of processing: United Kingdom – Privacy Policy. How to manage preferences and provide or withdraw consent There are various ways to manage Tracker related preferences and to provide and withdraw consent, where relevant: Users can manage preferences related to Trackers from directly within their own device settings, for example, by preventing the use or storage of Trackers. Additionally, whenever the use of Trackers is based on consent, Users can provide or withdraw such consent by setting their preferences within the cookie notice or by updating such preferences accordingly via the relevant consent-preferences privacy widget, if available. It is also possible, via relevant browser or device features, to delete previously stored Trackers, including those used to remember the User’s initial consent preferences. Other Trackers in the browser’s local memory may be cleared by deleting the browsing history. With regard to any third-party Trackers, Users can manage their preferences via the related opt-out link (where provided), by using the means indicated in the third party's privacy policy, or by contacting the third party. Locating Tracker Settings Users can, for example, find information about how to manage Cookies in the most commonly used browsers at the following addresses: Google Chrome Mozilla Firefox Apple Safari Microsoft Internet Explorer Microsoft Edge Brave Opera Users may also manage certain categories of Trackers used on mobile apps by opting out through relevant device settings such as the device advertising settings for mobile devices, or tracking settings in general (Users may open the device settings and look for the relevant setting). How to opt out of interest-based advertising Notwithstanding the above, Users may follow the instructions provided by YourOnlineChoices (EU and UK), the Network Advertising Initiative (US) and the Digital Advertising Alliance (US), DAAC (Canada), DDAI (Japan) or other similar services. Such initiatives allow Users to select their tracking preferences for most of the advertising tools. The Owner thus recommends that Users make use of these resources in addition to the information provided in this document. The Digital Advertising Alliance offers an application called AppChoices that helps Users to control interest-based advertising on mobile apps. Consequences of denying the use of Trackers Users are free to decide whether or not to allow the use of Trackers. However, please note that Trackers help this Application to provide a better experience and advanced functionalities to Users (in line with the purposes outlined in this document). Therefore, if the User chooses to block the use of Trackers, the Owner may be unable to provide related features. Owner and Data Controller VERTUCCI ITALY Owner contact email: support@vertucci.us Since the use of third-party Trackers through this Application cannot be fully controlled by the Owner, any specific references to third-party Trackers are to be considered indicative. In order to obtain complete information, Users are kindly requested to consult the privacy policies of the respective third-party services listed in this document. Given the objective complexity surrounding tracking technologies, Users are encouraged to contact the Owner should they wish to receive any further information on the use of such technologies by this Application. Definitions and legal references Personal Data (or Data) Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person. Usage Data Information collected automatically through this Application (or third-party services employed in this Application), which can include: the IP addresses or domain names of the computers utilized by the Users who use this Application, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User's IT environment. User The individual using this Application who, unless otherwise specified, coincides with the Data Subject. Data Subject The natural person to whom the Personal Data refers. Data Processor (or Processor) The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy. Data Controller (or Owner) The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of this Application. The Data Controller, unless otherwise specified, is the Owner of this Application. This Application The means by which the Personal Data of the User is collected and processed. Service The service provided by this Application as described in the relative terms (if available) and on this site/application. European Union (or EU) Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area. Cookie Cookies are Trackers consisting of small sets of data stored in the User's browser. Tracker Tracker indicates any technology - e.g Cookies, unique identifiers, web beacons, embedded scripts, e-tags and fingerprinting - that enables the tracking of Users, for example by accessing or storing information on the User’s device. Legal information This privacy statement has been prepared based on provisions of multiple legislations. This privacy policy relates solely to this Application, if not stated otherwise within this document. Latest update: April 15, 2024 iubenda hosts this content and only collects the Personal Data strictly necessary for it to be provided.

Terms and Conditions Welcome to VERTUCCI ITALY's website. These Terms and Conditions govern your use of our website, including all content, products, and services offered through the site. By accessing or using our website, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, please do not use our website. 1. Agreement to Terms By accessing or using our website, you agree to be bound by these Terms and Conditions and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site. 2. Intellectual Property Rights The content on this website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, and software, is the property of VERTUCCI ITALY and is protected by copyright and other intellectual property laws. You may not use, reproduce, distribute, or modify any content from this website without the prior written consent of VERTUCCI ITALY. 3. User Account To access certain features of our website or to make a purchase, you may be required to create a user account. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. 4. Products and Services VERTUCCI ITALY offers a range of products and services on this website. We make every effort to ensure the accuracy of product descriptions, pricing, and availability. However, we do not warrant that product descriptions or other content on this site are accurate, complete, reliable, current, or error-free. 5. Pricing and Payment All prices listed on this website are in US dollars and are subject to change without notice. Payment for orders placed through our website is processed securely through our third-party payment processor. By providing your payment information, you represent and warrant that you have the legal right to use the payment method. 6. Shipping and Delivery We strive to process and ship orders promptly. However, shipping times may vary depending on your location and other factors beyond our control. We are not responsible for any delays or issues arising from shipping carriers. 7. Returns and Refunds Please refer to our Returns & Refunds Policy for information on returning products purchased through our website. 8. Privacy Policy Your privacy is important to us. Please review our Privacy Policy, which governs the collection, use, and disclosure of personal information provided by users of our website. 9. Limitation of Liability In no event shall VERTUCCI ITALY, its affiliates, or their respective officers, directors, employees, agents, successors, or assigns be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of or in any way connected with the use of this website or the content contained herein. 10. Governing Law These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of [Your State], without regard to its conflict of law provisions. 11. Changes to Terms and Conditions VERTUCCI ITALY reserves the right to modify or replace these Terms and Conditions at any time without prior notice. Your continued use of the website after any such changes constitutes your acceptance of the new Terms and Conditions. Contact Us If you have any questions about these Terms and Conditions, please contact us at support@vertucci.us.